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What Is Best for Your Guests?

by   |    May 15, 2014

Hotel House Keeper

Summer travel time is the busiest time for many hotels and hospitality businesses. It’s make or break time and providing a memorable, pleasurable experience for your valued guests means having reliable, instant communication between your staff members.

Four years ago, the manager at a Florida Hampton Inn gave us a call and was very upset that she didn't have the radios she needed to get her through the busy Summer season.

She stated that she had been ordering small, one-watt, walkie-talkies that were considered to be entry-level radios. They were surprisingly expensive and they still weren't getting the job done.

First, her radios weren't powerful enough to cover the range of the whole property, so her staff would lose contact or "drop out" now and then. This was becoming a big problem for her because when guests were requesting assistance or services she was unable to have her staff respond in a timely manner. When her guests had to wait too long for assistance, this unintentionally created a "situation" where she had to deal with unhappy guests. In the hospitality industry, good communication and great customer service is everything.

Second, these entry-level radios kept breaking down and became useless by the end of the busy travel season. Since these radios were, for all intents and purposes, "disposable" radios, she was having to buy new radios every Spring at the cost of about $3500 per year. This is an unnecessary expense that could be completely avoided.

Third, the vendor she was ordering the radios from never checked to see if these radios were even right for the hotel before shipping them out...they just booked the order and collected the cash.

In the hospitality industry, if you treated YOUR guests that way, do you think they'd ever come back?

We asked her, "Why are you even buying these radios if they are not working for you?"

She responded with, "The radios were corporate approved...I just figured they were what we needed.”

We said, "Well, now that we've established that these radios are clearly NOT what you need, are you required to order from this vendor?"

She said, "No, we can buy from anyone we want."

So we reviewed some basics with her and delivered the RCA BR250 which is a commercial-grade radio that is slightly more expensive than what she was using. It’s a 4-watt radio which is powerful enough to cover the entire property, durable enough to withstand everyday use, and yet light-weight, compact and easy to carry around. We even helped her pair her radios with the appropriate accessories for her type of industry.

And, you know what? They’re still using those same radios four years later. The employees at the Florida Hampton Inn still love their two-way radios and they’ve reported improved customer response times and an overall more efficient workplace.

Even more, they haven’t had to go through the hassles and headaches of replacing their radios each year which has saved them over $10,000.

In any industry great communication is everything and at Discount Two-Way Radio we'll listen to your needs and get you the right radios...the first time...right away.

Posted in: Industry Guides