When the novel coronavirus started wreaking havoc across the globe, the Facilities Management Department at Johns Hopkins School of Medicine contacted Discount Two-Way Radio to help get the university’s two-way radio communications systems in top notch condition in anticipation of the impending pandemic.
“The Director of Facilities for Johns Hopkins School of Medicine selected Discount Two-Way Radio to repair their radios after a highly selective vendor process,” said Ben Burns, Discount Two-Way Radio CEO and Founder. “We pride ourselves on providing customer’s the fastest repair turn-around time in the industry, but we set a new record after getting the school’s radios back to them in three days,” said Burns.
Making It on the News
The repair feat was large enough that several media outlets across the country picked up the story and published it for others to see. Some of these outlets included:
Keeping Johns Hopkins Running Smoothly
The School of Medicine’s Facilities Management Department is responsible for ensuring the all of the school and medical equipment are safe and are able to support the institution’s mission of providing the best in patient care, education and research in the world. Specifically, the School of Medicine’s Facilities Department operates and maintains the campuses facilities and medical equipment, including everything relating to building and ground operations, electrical services, power plant, and business services. With a campus that covers 140 acres, the most efficient and reliable way to communicate is with two-way radio technology.
“Radios are an important tool for our maintenance department. We rely on them to communicate with our other maintenance team members. I’ve got 38 crew members that are responsible for the entire School of Medicine’s facility which includes 23 separate buildings. Unfortunately, my guys ride the radios pretty hard and put them away wet, but guys did a good job for us,” said Steve Jacobs, Assistant Director of Facilities.
Discount Two-Way Radio CEO Ben Burns explained that truly professional Facilities Managers know that using cell phones is just a ticket to disaster, especially when you’re talking about a critically important facility like Johns Hopkins School of Medicine.
"They oversee literally every piece of moving equipment on that campus, and if they need something, especially during these days, they need it right away. Cell phones can’t compete with two-way radios from many perspectives including reach, reliability, functionality, durability, and price,” said Ben Burns, CEO and Founder of Discount Two-Way Radio.
Free Shipping and Expedited Repair Service
According to Burns, Johns Hopkins School of Medicine took advantage of Discount Two-Way Radio’s free shipping policy for all repairs. They shipped them out and they landed in the company’s state-of-the-art repair facility where factory trained technicians used the latest technology to repair the fleet of radios.
“When a customer sends in their radios for repair, first we double check the radios to make sure everything is working correctly. We attach the batteries, inspect the antennas, and run expert diagnostics to determine exactly what’s is wrong with the radios,” said Burns.
After running a complete diagnostic analysis on the Johns Hopkins School of Medicine radios, Discount Two-Way Radio discovered several issues that needed to be repaired.
“Two of the radios were fine, but the others needed some help, including internal components, broken track pads, broken speakers, and broken channel knobs. But we successfully repaired the radios and got them back to school in tip-top condition within just three days. They were ecstatic at how quickly we responded and were very impressed at the caliber of our repair work,” explained Burns.
Industry: Marine Offshore Supply and Support
Customer: Harvey Gulf International Marine, LLC
Products: RDR4300 Intrinsically Safe Two-Way Radios
Problem: When a new Purchasing Agent was assigned the task of finding Intrinsically Safe two-way radios, he contacted Discount Two-Way Radio.
Solution: We advised Harvey Gulf to explore the RDR4300 series of IS radios. We even sent them several to sample before they purchased. The company was amazed at how good the radios worked, how inexpensive they were compared to Motorola, and what great service they received from Discount Two-Way Radio.
Customer: Hobby Lobby Distribution Center
Products: RDR2500 Two-Way Radio Series
Problem: Hobby Lobby needed to replace their expensive and underperforming Motorola radios.
Solution: Hobby Lobby was spending three times more money for their two-way radios than they needed to. We advised them to try the much more affordable RDR2500 two-way radios, and our fast repair turnaround time and complete service department.
Correctional facilities can be a dangerous environment where calm can turn into chaos within the span of a split second! So when it was time for the Morrow County Correctional Facility to arrest and lock away their poor two-way radio equipment, they turned to Discount Two-Way Radio and our RCA RDR3500 line of professional two-way radio equipment to get the job done.
Industry: Public Safety and Security
Customer: Morrow County Jail, OH
Products: RDR3500 Series Two-Way Radio
Problem: The Morrow County Jail needed improved radio equipment that could penetrate thick concrete walls, shatter-proof glass, and steel doors.
Solution: The Facility employed a fleet of RDR3500 radios through the jail, and added additional accessories as speaker mics, surveillance kits, and holsters to enhance the radios.
Industry: Federal GSA, Facilities Management
Customer: Utah’s Federal Buildings Department (US Courthouse for the Utah District and the Frank E. Moss US Courthouse
Products: Vertex EVX-5300 Digital DMR mobile radios and EVX-534 DMR Digital handheld radios.
Problem: The Salt Lake City GSA Federal Buildings Department needed affordable radios that could coordinate their communications systems.
Solution: The Facilities Manager for two courthouses was impressed with Discount Two-Way Radio’s ability to provide full service sales, consultations, and repairs at unbeatable prices.
The Alvord Unified School District in Riverside, CA had a communications system that was inadequate and costing too much money. Bob Turner, The Director of Risk & Emergency Management, was looking for a better solution and found the two-way radio demo program from Discount Two-Way Radio.
The Travelers Oasis Truck Plaza operates 24/7 and is one of the busiest stops along Interstate 84. Reliable communication is essential for keeping their operation running smoothly and their customers happy.
Read about how Discount Two-Way Radio improved their radio performance and saved them money all while providing superior service.
Since 1997 Discount Two-Way Radio has helped refineries, chemical factories, oil & gas exploration, and grain storage companies with their intrinsically safe-two-way radio communications and equipment.
Read about how Discount Two-Way Radio helped a 100-Year-Old grain storage firm with expedited repairs, cheaper radios & superior service.
Discount Two-Way Radio (DTWR) has built a 22-year reputation for helping leading companies improve the efficiency, effectiveness, and reliability of their two-way radio communications systems at discount prices! As North America’s master distributor of professional grade RCA two-way radios, DTWR was able to assist one of the largest and most respected electrical engineering and construction firms in the nation with durable radios that are backed with premier customer service, and improved communications capabilities.
Read about how Discount Two-Way Radio introduced RCA RDR2500 two-way radios to Cupertino Electric Inc.
We’re sure you have heard the adage, “You get what you pay for”, right? Usually the expression refers to the concept that if something can be bought for a very low price it probably isn’t very good. But is this always the case? Do you always get what you pay for?We don’t think so.
Discount Two-Way Radio is so good and our prices so low that we often consider raising our prices just so people don’t fall into the mindset of “you get what you pay for.”