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Some 2-way radio dealers have been trained to dictate to their customers when it comes to their purchases, just as our major competitors have dictated the market for a long time. So it isn’t surprising if you or your coworkers ever find themselves feeling like this…
Customer Diary #2 – My dealer won’t call me back
I’m getting fed up with my local dealer. They rarely call me back — and when they do, it’s to charge me super high prices, talk over my head, and make it seem like I don’t have any other options than what they’re promoting. My company’s done business with them since forever, so it feels like even thinking about going someplace else will catch flak from management. Still…there’s gotta be better choices out there, right?
Thankfully, there are far easier and simpler ways to go about getting your radios repaired and replaced. Here are four points to keep in mind:
I’ve heard that we need more radios, but what a joke! That stuff is so ancient compared to mobile phones or Nextels, which make more sense to buy just on price alone.
And the lower the costs, the smarter I look. Win-win.
Phone airtime might be the only issue. It’s a few thousand bucks a month, but I could probably sweep that under the rug by paying for it out of the ops budget, which no one sees anyway.
I suppose it’s possible that some guys on the team will probably end up using their phones more for personal business than the actual job, but who cares? If no one sees it, it shouldn’t be a big deal.
Sound familiar? These employees care more about initial costs than they do about long-term benefits. Sure, mobile phones and Nextel devices might seem like a good idea initially. But here are two key areas where they won’t serve you as well as two way radios.
Recently one of the nation's largest water and wastewater treatment utility firms came to Discount Two-Way Radio (DTWR) to help improve their safety and communications. Read how DTWR introduced the RCA Intrinsically Safe RDR4360 to help them improve the overall efficiency for their wastewater treatment operations, and how RCA's RadioSync™ helped integrate RCA equipment into their existing radio models.
Industry: Water Treatment
Customer: Pennsylvania American Water
Product: RCA RDR4360 Intrinsically Safe 2-way radio
Problem: The company needed an affordable but powerful intrinsically safe two-way radios to communicate between crew members who need to inspect, repair or clean sewage storage tanks.
Solution: Exclusive Discount Two-Way Radio Free Demo-Program that allowed the company to “test drive” heavy-duty intrinsically safe two-way radios to determine if they would be powerful enough to penetrate super thick concrete containers.
Discount Two-Way Radio recently donated some RCA RDR2500 two-way radios to Roosevelt Community4U, a New Jersey Food Bank that helps feed more than 350 families a week. Discount Two-Way Radio recently helped Roosevelt Comunityh4U, a community food bank that has been overwhelmed by the demand for food in throughout the State of New Jersey. By donating some RCA two-way radios, the food bank allowed volunteers to seamlessly coordinate deliveries, collaborate more productively, and communicate more efficiently.
When the novel coronavirus started wreaking havoc across the globe, the Facilities Management Department at Johns Hopkins School of Medicine contacted Discount Two-Way Radio to help get the university’s two-way radio communications systems in top notch condition in anticipation of the impending pandemic.
“The Director of Facilities for Johns Hopkins School of Medicine selected Discount Two-Way Radio to repair their radios after a highly selective vendor process,” said Ben Burns, Discount Two-Way Radio CEO and Founder. “We pride ourselves on providing customer’s the fastest repair turn-around time in the industry, but we set a new record after getting the school’s radios back to them in three days,” said Burns.
Industry: Marine Offshore Supply and Support
Customer: Harvey Gulf International Marine, LLC
Products: RDR4300 Intrinsically Safe Two-Way Radios
Problem: When a new Purchasing Agent was assigned the task of finding Intrinsically Safe two-way radios, he contacted Discount Two-Way Radio.
Solution: We advised Harvey Gulf to explore the RDR4300 series of IS radios. We even sent them several to sample before they purchased. The company was amazed at how good the radios worked, how inexpensive they were compared to Motorola, and what great service they received from Discount Two-Way Radio.
Industry: Warehouse, Shipping and Logistics
Customer: Hobby Lobby Distribution Center
Products: RDR2500 Two-Way Radio Series
Problem: Hobby Lobby needed to replace their expensive and underperforming Motorola radios.
Solution: Hobby Lobby was spending three times more money for their two-way radios than they needed to. We advised them to try the much more affordable RDR2500 two-way radios, and our fast repair turnaround time and complete service department.
Correctional facilities can be a dangerous environment where calm can turn into chaos within the span of a split second! So when it was time for the Morrow County Correctional Facility to arrest and lock away their poor two-way radio equipment, they turned to Discount Two-Way Radio and our RCA RDR3500 line of professional two-way radio equipment to get the job done.
Industry: Public Safety and Security
Customer: Morrow County Jail, OH
Products: RDR3500 Series Two-Way Radio
Problem: The Morrow County Jail needed improved radio equipment that could penetrate thick concrete walls, shatter-proof glass, and steel doors.
Solution: The Facility employed a fleet of RDR3500 radios through the jail, and added additional accessories as speaker mics, surveillance kits, and holsters to enhance the radios.
Industry: Federal GSA, Facilities Management
Customer: Utah’s Federal Buildings Department (US Courthouse for the Utah District and the Frank E. Moss US Courthouse
Products: Vertex EVX-5300 Digital DMR mobile radios and EVX-534 DMR Digital handheld radios.
Problem: The Salt Lake City GSA Federal Buildings Department needed affordable radios that could coordinate their communications systems.
Solution: The Facilities Manager for two courthouses was impressed with Discount Two-Way Radio’s ability to provide full service sales, consultations, and repairs at unbeatable prices.
The Alvord Unified School District in Riverside, CA had a communications system that was inadequate and costing too much money. Bob Turner, The Director of Risk & Emergency Management, was looking for a better solution and found the two-way radio demo program from Discount Two-Way Radio.