How Discount Two-Way Radio Supplied Intrinsically Safe Two-Way Radios to International Deepwater Transportation Company
Industry: Marine Offshore Supply and Support
Customer: Harvey Gulf International Marine, LLC
Products: RDR4300 Intrinsically Safe Two-Way Radios
Problem: When a new Purchasing Agent was assigned the task of finding Intrinsically Safe two-way radios, he contacted Discount Two-Way Radio.
Solution: We advised Harvey Gulf to explore the RDR4300 series of IS radios. We even sent them several to sample before they purchased. The company was amazed at how good the radios worked, how inexpensive they were compared to Motorola, and what great service they received from Discount Two-Way Radio.
Harvey Gulf International Marine, LLC is a marine transportation company that specializes in providing offshore supply and support vessels for deep water operations in the Gulf of Mexico and around the world. Deep water operations can be very dangerous and demanding, and so Harvey Gulf’s entire business is providing its clients outstanding deep water transportation services and the safest operations of any marine transportation company. The company operates approximately 65 vessels with cargo capacities of up to 800 feet long, supplying oil rig “roughnecks”, “roustabouts”, and “toolpushers” the necessary equipment, supplies, or construction services they need to safely work their offshore rigs.
The Challenge: Deepwater Supply Missions Require IS Radio Technology
Harvey’s Vessels wait outside a 500-meter zone of their platform clients. The platform workers will radio the vessel when they need supplies or materials like fuel holes or piping.They then deliver the supplies to the platform.
Intrinsically Safe (IS) radios are specifically designed to operate safely in explosive environments like oil rigs where a spark or heat could contribute to a fire or explosion. So, when William Davis, Purchasing Agent for Harvey Gulf International Marine, was tasked with sourcing high-quality Intrinsically Safe two-way radios, he contacted Discount Two-Way Radio.
In addition to looking for a fleet of professional grade IS two-way radios, he also made it very clear three things were the upmost importance to him:
- Dealer service and responsiveness
The Solution: RCA Intrinsically Safe Radios and Discount Customer VIP Program
After contacting Discount Two-Way Radio and talking with one of our two-way radio experts, William was impressed with how easy it was to work with us, and how knowledgeable we were with Intrinsically Safe radios. Even better, when he researched our line of affordable RCA RDR4300 Intrinsically Safe radios, he couldn’t believe how inexpensive our radios were compared to other brands like Motorola. We also assured him that as one of our clients, he would be receiving VIP concierge benefits, including:
- Best price and most durable radios for the grain, oil, and gas industries
- Immediate nationwide shipping
- Complete two-way radio concierge service where we will resolve any issue immediately
- Dedicated “No-hold” telephone support team
- Longest and most comprehensive warranty that fully covers all problems other dealers won’t
He knew he found the perfect two-way radio dealer and continues to be impressed with our level of service.
“We have vessels operating all over the world: three are in Trinidad, two are heading down to Africa, five are in Mexico, and one in Oxnard, California. Having quality two-way radios really helps us get things done. Discount Two-Way Radio’s customer service is absolutely great. Y’all get back to us really quickly when we need something, and that’s something we really appreciate. We went with RCA radios because they are damage proof and absolutely much less expensive than Motorola or other brands. And like I said, the product and the service are just A1,” said William.
If your company is looking for Intrinsically Safe Two-Way Radios call us at 800-895-5122 for quality equipment and the most superior customer service.