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Stuck Between Your 2-Way Radio Dealer and a Hard Place?

Stuck Between Your 2-Way Radio Dealer and a Hard Place?
by   |    August 27, 2021

Some 2-way radio dealers have been trained to dictate to their customers when it comes to their purchases, just as our major competitors have dictated the market for a long time. So it isn’t surprising if you or your coworkers ever find themselves feeling like this…

Customer Diary #2 – My dealer won’t call me back

I’m getting fed up with my local dealer. They rarely call me back — and when they do, it’s to charge me super high prices, talk over my head, and make it seem like I don’t have any other options than what they’re promoting. My company’s done business with them since forever, so it feels like even thinking about going someplace else will catch flak from management. Still…there’s gotta be better choices out there, right?

Thankfully, there are far easier and simpler ways to go about getting your radios repaired and replaced. Here are four points to keep in mind:

Brand doesn’t matter

You might think that because you’ve always used a particular brand, you need to stick with it for the sake of compatibility. Two-way radios aren’t nearly that limited. Any brand will work with any other brand, as long as they’re connected on the same frequency. And, if you ever have difficulty syncing yours, we’ll be happy to do it for you.

Price is negotiable

As we mentioned, our major competitors want to dictate the market. But the reality is that you don’t have to settle for their rates. There are plenty of available units from reputable vendors — including DTWR’s extensive inventory — that are all 30 percent cheaper than MSRP.

Don’t play voicemail tag

For companies that pride themselves on keeping people connected, our competitors’ dealers can be surprisingly unresponsive. If that’s the case with yours, don’t play their game. Instead, talk with a vendor who will answer the phone when you call, and is timely about the quoting and delivery process.

The same goes for radio repair. Our competitors might like to keep you waiting for weeks at a time, even for just a handful of units. We’ll fix yours in days — and we’ll even cover the shipping.

Always choose durability

Only purchase commercial-grade 2-way radios. They’re “constructed with a heavy-duty, rugged commercial housing [that’s] designed to be used for hours every day,” and “built to exacting military specifications for resistance to shock, vibration, extreme temperatures, dust, and even water.” By comparison, consumer-grade options are lightweight, made with a thin, plastic casing, and are only intended for recreational activities like camping or road trips.

Need radios? We’re here to help.

Doing business with us is simple. DTWR proudly offers durable and reliable RCA 2-way radios and accessories with faster customer service and better prices than anyone in the industry. We carry the most dependable units with superior volume and long-life batteries so that you purchase the best product possible, every time. Give us a call at 866-986-2321, or click here to start a quote.

Posted in: Case Studies